These Terms and Conditions govern the online sale of products offered through the website www.vestopazzo.it (“Website”) by:

Vestopazzo S.r.l.
Via Alexandre Gustave Eiffel 100 – Modulo B31
00148 Rome (RM) – Italy
VAT no./Tax Code 13347231006 – REA 1440451
E-mail: ecommerce@vestopazzo.it

The buyer (“Customer”) must be a natural person acting for purposes outside any business, trade, craft or profession. Purchases are only permitted for adults with full legal capacity.

These Terms and Conditions govern the online purchase of the products displayed on the Website (“Products”).
The contract is entered into remotely pursuant to Articles 45-67 of Italian Legislative Decree 206/2005 (Consumer Code) and Italian Legislative Decree 70/2003 (e-commerce).

The display of Products on the Website is an invitation for the Customer to place an order.

To complete the purchase, the Customer must:

1. fill in the online order form,
2. agree to these Terms and Conditions,
3. send the order by clicking on the appropriate button.

Vestopazzo will send an order confirmation by e-mail containing a summary of the Products, prices, shipping costs, payment methods and order number.
The contract is concluded on receipt of the order confirmation.

The applicable Terms and Conditions are those in force on the date of the order.

The purchase can be made with or without registration.
Registration allows customers to:

• consult their order history,
• speed up future purchases,
• manage delivery addresses,
• access the after-sales service,
• save a wishlist,
• join the loyalty programme (where applicable).

The Customer guarantees that the data provided is true and up to date.

Availability is indicated on the Website and is automatically updated.
If a product is unavailable, Vestopazzo will inform the Customer and:

• promptly refund the amounts paid, or
• propose an alternative, if desired.

Each Product is described on a technical data sheet.
The images are illustrative; colours and textures may vary depending on the devices used.

The description on the order form is accurate.

Prices are in Euros and include VAT.
Shipments and additional services are indicated separately before confirmation.

Any duties, local taxes and customs charges for deliveries outside Italy are payable by the Customer.

If the Customer is a member of the loyalty program, they can use discounts or points as provided for by the regulations.

The following payment methods are accepted:

• credit/debit cards,
• PayPal,
• Vestopazzo Gift Card,
• other methods specified at checkout.

Card details are not stored by Vestopazzo.

If an order is cancelled, Vestopazzo will request the release of any authorised amounts. Any delay by the bank is not attributable to the Seller.

Vestopazzo may conduct anti-fraud checks.

Delivery is made by courier to the address specified by the Customer.
The Customer will receive the tax document by e-mail.

Approximate times: 2–6 working days (except for remote areas or due to force majeure).

At the time of delivery, the Customer must verify:

• the integrity of the packaging,
• the number of parcels.

Any damage or irregularities must be reported with a specific reservation on the courier’s handheld terminal.

Failure to add a specific reservation limits the ability to claim against the courier.

In the event of storage due to the absence of the recipient, after unsuccessful attempts the package may be returned to the sender; Vestopazzo will refund the amount after deducting shipping, return and storage costs.

Accepting delivery of the Product is a contractual obligation.Failure to deliver due to an incorrect address, repeated absence or refusal to accept delivery will result in termination of the contract and the withholding of any expenses incurred.

The Customer may cancel their order within 30 days of delivery without giving a reason.

To exercise this right, a request should be sent via one of the following:

• the account area on the Website, or
• the online returns form on the Website, or
• a written notice by e-mail.

The Products must be returned:

• intact,
• unwashed,
• undamaged,
• with tags/security seals attached,
• in the original packaging.

Products ordered at the same time must be returned together.

The costs of returning the goods are payable by the Customer.

Vestopazzo will refund the price paid within 14 days of receipt of the valid return.
The refund will be made using the same payment method used for the purchase.

Our products are covered by the legal guarantee of conformity under Articles 128–135 of the Italian Consumer Code, valid for 2 years from delivery.

The Customer must communicate the defect:

• within 2 months of discovery,
• by sending a description and photos.

Vestopazzo will evaluate the case and may authorise the return.

This excludes defects resulting from:

• improper use,
• natural wear and tear,
• contact with inappropriate substances,
• failure to comply with instructions.

If the non-conformity is confirmed, the Customer has the right to:

• repair or replacement,
  or, if impossible or not cost effective,
• a price reduction or contract termination with refund.

Vestopazzo is not responsible for:

• delays or non-delivery due to force majeure,
• improper or non-conforming use of the product,
• tampering by the Customer,
• indirect or consequential damages.

Gift Cards can be used as credit for purchases on the Website.
For information on how they work and expiry, please refer to the relevant page.

Points, benefits and expiries are governed by the regulations available on the Website.

Trademarks, logos, images, texts and distinctive marks on the Website are the exclusive property of Vestopazzo or its licensors.
Any unauthorized use is prohibited.

Personal data is processed by Vestopazzo in compliance with EU Regulation 679/2016 (GDPR).
The full privacy policy is available in the “Privacy Policy” section of the Website.

The consumer can use the European ODR platform available at the link: https://ec.europa.eu/consumers/odr/

The Website and these Terms and Conditions may be translated into several languages to facilitate consultation by users.
In the event of conflicts, differences, discrepancies in interpretation or doubts between the Italian version and any translated version, the Italian version will always and exclusively prevail as the only authentic version for legal and contractual purposes.
The contract is concluded in Italian.

These Terms and Conditions are governed by Italian law.For consumers, the place of jurisdiction is the court of the Customer’s place of residence or domicile.

Vestopazzo may modify these Terms Conditions; the new versions apply to any orders placed after publication.